AC Hotel Santo Mauro by Bessie

Working on a hotel has always been my dream and I would like to major in tourism in college. So I really appreciate the opportunity provided in GCIP MADRID this summer in AC Hotel Santo Mauro.

When I first visited the hotel, I was amazed by how different it is with all Marriot Hotels I have been to. It is a smaller, but really delicate, and personalized hotel. There are only 49 rooms in the hotel! Lee and I worked in different departments in the hotel in the two weeks.

Firstly, I  got a uniform and a "trainee" tag! I feel like a real worker of the hotel!

Lee and I spent the first two days in the housekeeping department, inspecting. We went to room by room with Sonia (the housekeeping manager) checking the drawers, TVs, and wardrobes so see if clients forgot something or if they are clean. 

Then I spent 3 days in reception, which is my favorite part of the internship. I was so excited when people ask me where the bathroom is and I would show them how to get there. Also, I got to help Miguel (front desk) with typing in the clients' information and pass the clients their tickets and keys.

Later in commercial, I observed the process of preparing an event in the hotel.

The last two days, I worked in the restaurant and administration. I helped with making coffee and room service in the restaurant. And I helped checking the numbers of the invoice.

Garden (in summer clients eat in the garden)

All in all, this is a special experience and I really appreciate the chance working in Santo Mauro.